Privacy Policy

1. Who We Are

This website, besseller.in (the “Site”), is operated by BesSeller Ecom Services (“BesSeller”, “we”, “us”, or “our”), an eCommerce services agency based at A-004, Mukti Complex, Chakradhar Nagar, Nallasopara (W), Palghar, Maharashtra 401203, India.

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable Indian law, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023. This policy explains what we collect, why, and the choices you have.

2. Information We Collect

We only collect information that helps us respond to your enquiries and deliver our services. This includes:

• Details you provide directly — such as your name, email address, phone number, company name, and any message you send us through our contact form, by email, by phone, or over WhatsApp.
• Information you share during a consultation or engagement — for example, details about your brand or Amazon seller account that are necessary to scope and deliver a service.
• Basic technical and usage data — such as your browser type, device, approximate location, and pages visited, which may be collected automatically through cookies or analytics tools to help us understand how the Site is used.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries, requests, and audit or consultation bookings.
• Provide, manage, and improve the services you engage us for.
• Communicate with you about your project, including updates and support.
• Maintain the security and proper functioning of the Site.
• Comply with our legal and regulatory obligations.

4. Legal Basis and Consent

We process your personal information on the basis of your consent (which you give by submitting an enquiry or engaging our services), to perform a contract with you, or where we have a legitimate business interest that does not override your rights. Where consent is the basis, you may withdraw it at any time by contacting us.

5. Cookies and Analytics

The Site may use cookies and similar technologies to remember your preferences and to measure traffic through analytics services. Cookies are small files stored on your device. You can control or delete cookies through your browser settings; disabling them may affect how some parts of the Site work. We do not use cookies to sell your data.

6. Sharing Your Information

We do not sell or rent your personal information. We may share it only in the limited circumstances below:

• With trusted service providers (for example, email, hosting, or analytics providers) who process data on our behalf and are bound to keep it confidential.
• Where you ask us to, or where it is necessary to deliver a service you have engaged us for.
• Where required by law, regulation, legal process, or a lawful request by a government authority.

7. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, to maintain our business records, or to meet legal requirements. When it is no longer needed, we take reasonable steps to delete or anonymise it.

8. Data Security

We apply reasonable technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may ask us to access, correct, update, or delete the personal information we hold about you, or to stop using it for a particular purpose. To exercise any of these rights, contact us using the details below and we will respond within a reasonable time.

10. Third-Party Links

The Site may link to third-party websites or platforms, including Amazon. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

11. Children’s Privacy

Our Site and services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review it periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at charles@besseller.in or by post at A-004, Mukti Complex, Chakradhar Nagar, Nallasopara (W), Palghar, Maharashtra 401203, India.