Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how cancellations and refunds work for the services provided by BesSeller Ecom Services (“BesSeller”, “we”, “us”, or “our”). Because we provide professional, custom services — such as listing optimisation, A+ content, storefront design, advertising management, and product photography — rather than physical products, refunds are handled on the basis of the work performed. This policy forms part of our Terms of Service.

2. Service Fees and Milestones

Each engagement is scoped in a proposal or invoice that sets out the deliverables, timeline, and fees. Work is typically organised into milestones or a monthly retainer. Fees may be charged upfront, in instalments, or on a retainer basis as agreed for that engagement.

3. Cancelling Before Work Begins

If you cancel an engagement before we have started any work on it, you are entitled to a full refund of any amount you have paid towards that engagement. To cancel, simply email us at charles@besseller.in and we will confirm your cancellation and process the refund.

4. Cancelling After Work Has Begun

Once work has started, fees for the work already performed or the milestones already delivered are non-refundable, because that time and effort has been committed on your behalf. If you have pre-paid for work that has not yet started at the time of cancellation, that unstarted portion will be refunded to you on a pro-rata basis.

For monthly retainers, you may cancel with the notice period stated in your engagement (or, if none is stated, with 15 days’ written notice). Fees for the current billing cycle already in progress are non-refundable, and no further cycles will be charged after the notice period ends.

5. Non-Refundable Costs

Some costs are paid to third parties on your behalf and cannot be recovered once spent. These are non-refundable regardless of when you cancel, and include (for example) advertising spend paid to platforms such as Amazon, stock imagery or licences, and fees paid to external vendors engaged specifically for your project.

6. No Guarantee of Results

Our fees pay for professional services and the time and expertise we apply to your project — not for a specific outcome. eCommerce results depend on many factors outside our control, including marketplace algorithms, competition, pricing, inventory, and the policies and decisions of third-party platforms such as Amazon. A refund will not be issued on the basis that an engagement did not achieve a particular ranking, sales, or advertising result.

7. How to Request a Refund

To request a cancellation or refund, email us at charles@besseller.in from the address associated with your engagement, with your invoice or proposal reference and a brief note about your request. We aim to acknowledge requests within 3 business days and, where a refund is due, to process it within 10 business days to the original payment method or as otherwise agreed.

8. Questions or Disputes

We want every client to feel fairly treated. If you have a concern about fees or a refund, please contact us first — most matters are resolved quickly through a direct conversation. Any dispute that cannot be resolved is subject to the governing law and jurisdiction set out in our Terms of Service.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The version that applies to your engagement is the one in effect when your engagement was agreed. Changes take effect when posted on the Site, and we will update the “Last updated” date above.

10. Contact Us

For any questions about cancellations or refunds, contact us at charles@besseller.in or by post at A-004, Mukti Complex, Chakradhar Nagar, Nallasopara (W), Palghar, Maharashtra 401203, India.